Glossary

The terms used in the documentation and in the interface.

• Deterministic agent: an agent whose answers follow exactly a flow drawn in the editor.
• BYOK: "bring your own key", you use your own key with your AI provider.
• Flow: an agent's path, made of steps and branches.
• MSISDN: the customer's phone number, in international format.
• OTP: one-time code sent by SMS to prove the customer's identity.
• MCP: Model Context Protocol, a standard to expose tools to an agent.
• Function: a tool defined by an HTTPS URL and a JSON schema.
• Connector: a ready-made integration with a CRM, helpdesk or shop.
• Gateway: the enterprise gateway behind which your systems sit.
• Handoff: handing the conversation over to a human advisor.
• Webhook: an HTTP call sent or received on each event.
• HMAC: a cryptographic signature proving a message was not altered.
• SSE: Server-Sent Events, a response stream displayed as it arrives.
• Test suite: sample conversations replayed to measure an agent's quality.
• Guardrail: a protection rule applied to an agent (personal data, prompt injection).