Frequently asked questions

Quick answers to the questions we get most often.

• Where do I find my botId? In the bot's Developer tab.
• My widget does not show up. Check that the page's domain is listed under Developer > Domains (without https).
• My AI key is rejected during onboarding. It is tested under real conditions: check the provider, the model and, for an OpenAI-compatible service, the base URL (it often ends with /v1).
• Can I use my own AI provider? Yes (BYOK): OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek, Groq, OpenRouter, Azure OpenAI, AWS Bedrock… or any OpenAI-compatible service.
• Do I need an OTP code? Only for sensitive actions: turn on "SMS code required" in Developer > Access & security.
• My tool is never called. Attach it to the bot and say in its description when to use it.
• WhatsApp does not answer. Check the webhook declared with your provider and the number's link to the bot, then test in the simulator.
• My local server is unreachable. Private addresses are blocked (SSRF protection): use a public HTTPS URL.