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Posts: Best practices

Guides and methods on Best practices — from flow design to production.

Testing an AI agent before launch: scenarios, simulator and checklist

An agent launched untested is expensive: wrong refund amount, off-target answer, customer stuck in a loop. The method to test safely, then expand.

A good handoff is not a failure, it is a feature: intent, verified identity, full history. The method so customers never repeat themselves.