Deep Agent Studio is the platform that turns a written procedure into a working AI agent. Plain-language flows, WhatsApp, SMS, web widget, connection to your APIs and handoff to an advisor: here's what the tool does, step by step.
What Deep Agent Studio does
Deep Agent Studio lets you build, test and publish AI agents and deep agents for customer support. You describe your procedure, the AI generates the visual flow, you connect your channels and systems, you test in a simulator, then you publish. It all lives in one workspace, company by company.
The plain-language flow
The heart of the platform is the flow builder. Write your instruction as you would to a new advisor: “If a customer reports a double charge, verify their identity by SMS, check their invoice, then refund or hand off to an advisor.” The AI produces the blocks — incoming-message trigger, intent detection, SMS security, invoice check via API, refund branch, advisor branch — which you adjust with the mouse.
Channels and integrations
A single agent answers on WhatsApp Business, SMS, web widget and mobile app, with the same rules and the same customer memory. On the systems side, your business APIs are declared in the enterprise gateway, one hundred connectors are ready via the MCP catalog, and connectors can be AI-generated. The agent doesn't just chat: it reads an invoice, checks an order, triggers the planned operation.
Security, humans and insights
Before any sensitive action, the agent verifies identity with a one-time SMS code. It never invents a refund: when in doubt, it re-checks or hands off to an advisor with intent, identity and history. Through the dashboard you track contact intents, no-handoff resolution rate and AI usage, per company.
Who it's for
It suits support teams handling repetitive volume: billing, delivery, account access, subscription. It also suits groups and integrators managing several brands: each company gets an isolated workspace, its teams, its quotas and its subscription.
How to start
Three steps: create a workspace (no credit card), describe a first procedure and test it in the simulator, then connect WhatsApp and publish. Keep the web widget as a second channel while you watch. Start with one intent: one well-handled case beats five rough flows.
FAQ
Is Deep Agent Studio a chatbot? No: it's an AI agent, and it becomes a deep agent when the flow chains several steps and tool calls through to resolution.
Can I switch AI models? Yes: change provider or model to match your cost, quality and hosting needs.
Are my advisors replaced? No: the agent handles the repetitive work and your advisors keep the tricky cases, with better incoming context.
