Deep Agent Studio makes the most sense on repetitive, verifiable intents. Here are five concrete use cases, with the flow, the systems queried and the expected outcome.
1. Double charge (billing)
The customer reports a double charge. The agent verifies identity with an SMS code, checks the invoice through your API, confirms the double charge, triggers the planned refund and returns a ticket number. If the amount exceeds the allowed threshold, it hands off to an advisor with full context.
Flow: incoming-message trigger → intent detection → SMS security → invoice check → refund branch / advisor branch.
2. Where is my order? (delivery)
The agent detects the delivery intent, asks for the order number if missing, queries your tracking API and replies with status, carrier and expected date. In case of delay, it offers a follow-up and logs a claim if the customer wants.
3. I can't log in anymore (account access)
The agent verifies identity by SMS, checks the account status in your CRM, resets the password or unblocks access, and confirms to the customer. Every sensitive exchange is protected by the one-time code.
4. I want to switch plans (subscription)
The agent verifies identity, checks the current plan and available plans, presents the options, and triggers the change if the customer confirms. It logs the ticket and sends a summary by email.
5. My parcel arrived damaged (claim)
The agent collects the information (order number, photos), verifies identity, opens a claim in your system and hands off to an advisor with the full file. The customer receives a tracking number.
What makes these cases tractable
Three conditions: a high-volume intent, data verifiable via API (invoice, order, account) and a clear procedure. If one is missing, start with the knowledge base (RAG) and add the action afterwards.
Measure and expand
Watch the no-handoff resolution rate per intent, first-reply time and emerging intents. Expand progressively: one well-handled intent beats five rough flows.
FAQ
Does Deep Agent Studio handle several intents at once? Yes, but start with one high-volume, API-verifiable intent, then expand.
Does the data stay with me? Your APIs and documents stay yours; the agent queries them according to the declared permissions.
Can I test before publishing? Yes, the simulator lets you play nominal, rejected and out-of-scope scenarios before publishing.
