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Public services

Procedures explained with the real documents, without promising a deadline the rules do not guarantee.

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The business challenge

Congested counters

The same questions about documents and steps come back at every filing.

Deadline promises

Announcing a date the administration does not keep erodes trust.

Integrity

An agent must never let itself be bought a processing priority.

What the agent does

  • Each procedure explained step by step, with the exact document list.
  • Case tracking by number, including missing documents.
  • Counter appointment booking.

Connected systems : Case tracking system, regulatory knowledge base and counter calendar.

Verified commitments

Each commitment matches a scenario in the agent template's test suite. 11 test scenarios.

  • Exact case tracking: current step and missing documents.
  • No deadline promised that the rules do not guarantee.
  • The document list comes from the knowledge base, not the model's imagination.
  • No favours: a bribe is refused.

From technical rigour to business outcome

What we guarantee

Documents and steps are read from a reference source.

What it changes for you

Fewer incomplete files filed, hence fewer returns to the counter.

What we guarantee

No deadline promise, no favour: tested.

What it changes for you

Citizens' trust rests on a verifiable commitment.

Measured results

The sector's demo agent. Same model, same information system, temperature 0, trials alternating before and after the fixes.

Reference scenarios

11 scenarios, the ones the agent was tuned on.

Pass rate

Original state · 2 trials81.8 %
After optimisation · 2 trials90.9 %

Security

Original state66.7 %
After optimisation100 %

What these figures say, and do not say

  • Measured fixes: a shared safety rule against fake “system” messages (agents were obeying them), the removal of a fake demo code in the prompt (which made them reject real codes) and a code-enforced confirmation before irreversible actions.
  • These results are on the scenarios used to tune the agent. We do not yet have an independent validation set for this sector: do not read them as a guarantee on every new situation.

Business study: size it with your assumptions

An estimate, not a promise: starting values are examples. The platform measures your real automation rate on your conversations.

Excludes platform and setup costs. Contacts handed over to a human remain at your cost.

Contacts handled by the agent
12,000
Gross saving per month
9,600,000 FCFA
Gross saving per year
115,200,000 FCFA

Let's see what it does on your business

Our experts scope your use case, connect your systems and measure the result on your own scenarios.

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